Return & Cancellation Policy

Return Policy

Thanks for purchasing our products at www.ShudhVayu.com operated by ShudhVayu Technologies Pvt Ltd. In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way. After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement. If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund. If anything is unclear or you have more questions feel free to contact our customer support team.

Cancellation Policy

  1. If you have to cancel an order, please do so within 24 hours of placing the order. It is NOT possible to cancel part of your order. We recommend you cancel the entire order and re-purchase required quantity to simplify the transaction.
  2. If you cancel your order before your product has shipped, we will refund the entire amount subject to deduction of charges if any and whereas you cancel your order after the shipment but before receipt of the item, the same will be liable for deduction of the two-way shipping costs.
  3. All cancellations are subject to a cancellation charge/bank transaction charge of 2.5% of your total order value. 
  4. There are circumstances when the company might have to cancel a particular order.
  5. Your receipt of an electronic or another form of order confirmation does not signify our final acceptance of your order and www.ShudhVayu.com reserves the right at any time after the receipt of your order to accept or decline your order for any reason.
  6. Although our online stock inventory is programmed to update automatically, www.ShudhVayu.com reserves the right at any time after receipt of your order, to inform you via telephone or email or mobile text about a shortfall in the quantity you ordered of any item. In all such cases, we have the right to either supply you less than the quantity you ordered or cancel your order with prior notice to you.
  7. If an order is to be canceled after shipment, the individual return policy of the vendor applies. A return fee is charged by vendors in most cases.

Email: amitb@ShudhVayu.com